Poor service quality and lack of support

I work from home and have to attend numerous conference calls and have been unable to do so due to significant packet loss (20 - 30%) on my link and has a major impact on my ability to work.

I have been stuggling to resolve faults on my FTTH link for some time now. I have logged numerous tickets and worked with their NOC/1st line support but yet the issue persists.

I have shared all testing results, trace routes and yet they keep asking me for the same information.

The firmware of the router has been updated and I reboot this almost daily now but the issue persists.

Additonally, I am paying for a 100mb UP/DOWN link but not getting anything close to that. It sometimes drops to 1 or 2mb and I find this very unstable - have also sent results dating back to November last year for reference. On average, the speeds range between 30-50mb.

As per the communiction received from the technical staff, this link should also be on 200mb for the lockdown period as advertised but this has also not been app****. When i queried this, they said that it is at 200mb but clearly when I test, I am nowhere near this.

I am at the end of the road and will be changing my ISP if this is not resolved in the next 48hrs.