ME
Marcus E
1 reviews | Active since Jul 2012
06 Mar 2026, 15:45
Poor service from RSAWEB especially sales department!!!
It does not matter if you are an old customer, the service is absolutely atrocious. Billing does not know what they are doing, neither the logistics or project team. They will charge you even if you did not take a new router. Then when they need to apply promo codes, it does not happen. Mitch Lawrence is one of the sales agents that makes promises and when you need to follow up, he does not come back to you al all. Do not trust MITCH LAWRENCE!!!!
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RSAWEB's replyOfficial
06 Mar 2026, 20:15Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience, this matter will be looked into and forwarded to the relevant team.
RSAWEB's reply06 Mar 2026, 20:15
Official
Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience, this matter will be looked into and forwarded to the relevant team.