Poor Service

For over a year we had excellent service and the product (most expensive package) we have ran without a problem. Then the problem started. Irregular connection drops at the most inconvenient times during meetings and calls. This is especially frustrating when you work from home and it can have an impact on your job. I contacted their support center and for the last month there has been nothing more than back and forth with no answers or explanation. Then we get told not to reply to an email and await further feedback.

TL;DR:

1. Severe lack of feedback. 2. Constantly asking for tests, but no answers. 3. Get told not to follow up on progress. 4. Constant escalation but no end in sight.