Poor service

I joined rsaweb on 1 July 2022 and let them know that I had my own router and did not require their "free to use" router which would otherwise be delivered at a cost of R195. Once everything had been processed I noticed it was on my statement and called and got a reference number for the statement correction and was told they'd be in contact with me... No one contacted me and the incorrect amount was thereafter deducted from my account. 8 days into my service and I was experiencing my connection dropping continuously and very poor line speeds of below 20mbps when I was paying for 100mbps. I logged a fault 3 days ago and have not been contacted regarding the poor connection nor the credit for the router delivery. One recieves ample automated responses but things are never dealt with and resolved timeously.

I will update this review according to the outcome and timeline of this situation.