Poor service and no follow through

Am disatisfied with the level of service from RSAWeb consultants. No-one has bothered to follow up with my query since I first indicated that I don't have an ONT box and my installation was incomplete. Today I dealth with the same consultant I had initially logged issue with (Sihle) and he/she still asked me whether I had indicated that I dont have an ONT box even though I had initially logged it with he/she! I still have not received any call from a team leader or Openserve. Even though I asked for the contact details of the team leaders and Complaints department I was not provided with these. I must say that this level of service is very disappointing and I am considering cancelling this contract as a start like this only indicates that things will get worse from here.