KM
Karen M
1 reviews | Active since Jul 2020
07 Sept 2026, 20:49
Poor service
Internet connection is down suspected fault with installation but unable to get any assistance. Unable to send anyone to check or even allow me to arrange an appointment for someone to check. Just give s**** that experiencing national problem but I explained that I am the only one in my area experiencing a problem! Cannot understand why I cannot just schedule someone to come and check installation.
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RSAWEB's replyOfficial
08 Sept 2026, 13:54Hi there, thank you for reaching out to us. We apologize for the inconvenience caused due to the Network Outage of 7 September 2026. Fibre services have been restored and customers are encouraged to reboot their ONT and router if your still has still not come up. If you are still experiencing any connectivity issues, kindly contact our Service Desk on WhatsApp or call ***. Alternatively please forward us a message with your contact information as we are unable to find your profile with your user tag listed as your name.
RSAWEB's reply08 Sept 2026, 13:54
Official
Hi there, thank you for reaching out to us. We apologize for the inconvenience caused due to the Network Outage of 7 September 2026. Fibre services have been restored and customers are encouraged to reboot their ONT and router if your still has still not come up. If you are still experiencing any connectivity issues, kindly contact our Service Desk on WhatsApp or call ***. Alternatively please forward us a message with your contact information as we are unable to find your profile with your user tag listed as your name.