LB
Louise B
1 reviews | Active since May 2012
24 Aug 2026, 08:43
Poor service
Got fibre on Friday still no fibre just impossible to make contact with this company either by email nor telephone. Whatsapp just not working to sort out issues very sorry I decided to use this useless company I tried to phone Nadine call was dropped
Helpful (0)
Replies (6)0
Replies (6)
RSAWEB's replyOfficial
24 Aug 2026, 12:10Hi there. Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are working to improve the overall customer service experience. This matter will be reviewed and forwarded to the relevant team. Kindly send us a direct message via WhatsApp chat/Facebook/Twitter so we can advise on your query.
RSAWEB's reply24 Aug 2026, 12:10
Official
Hi there. Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are working to improve the overall customer service experience. This matter will be reviewed and forwarded to the relevant team. Kindly send us a direct message via WhatsApp chat/Facebook/Twitter so we can advise on your query.
LB
Louise B's updateReviewer Update
25 Aug 2026, 10:11Still it is not that every one is computer literate. I asked on your useless whatsapp on Friday was then told it will be on with 24/48 hours no one to talk to really I am a human and i do not talk to BOTS . After notifying on whatsapp if it is not sorted out by end of the monday I will cancel this as then quickly someone phoned not even him could activate the router so come on but I will let people see that this company shy to speak verbally to their clients if my money is in order to pay then I expect to speak to a human not computer
LB
Louise B's update25 Aug 2026, 10:11
Reviewer Update
Still it is not that every one is computer literate. I asked on your useless whatsapp on Friday was then told it will be on with 24/48 hours no one to talk to really I am a human and i do not talk to BOTS . After notifying on whatsapp if it is not sorted out by end of the monday I will cancel this as then quickly someone phoned not even him could activate the router so come on but I will let people see that this company shy to speak verbally to their clients if my money is in order to pay then I expect to speak to a human not computer
LB
Louise B's updateReviewer Update
25 Aug 2026, 10:59Ok Adrian said yesterday they sending a new router that would be set up already well received it now its not done my phone does not even pick up the 5g name if this is not sorted out by 12pm today 25th August I will cancel this *******
LB
Louise B's update25 Aug 2026, 10:59
Reviewer Update
Ok Adrian said yesterday they sending a new router that would be set up already well received it now its not done my phone does not even pick up the 5g name if this is not sorted out by 12pm today 25th August I will cancel this *******
LB
Louise B's updateReviewer Update
25 Aug 2026, 11:24I need someone to collect there router as it is not set up as said yesterday so I am not going to pay you this month for a useless device. Not working myside
LB
Louise B's update25 Aug 2026, 11:24
Reviewer Update
I need someone to collect there router as it is not set up as said yesterday so I am not going to pay you this month for a useless device. Not working myside
RSAWEB's replyOfficial
25 Aug 2026, 13:49@Louise Hi there , thank you for contacting us. We can see you being assisted currently on a call at the moment. Thank you
RSAWEB's reply25 Aug 2026, 13:49
Official
@Louise Hi there , thank you for contacting us. We can see you being assisted currently on a call at the moment. Thank you
RSAWEB's replyOfficial
25 Aug 2026, 13:50@Louise Hi there ,thank you for reaching out to us. We have provided feedback on your query via direct message. Thank you
RSAWEB's reply25 Aug 2026, 13:50
Official
@Louise Hi there ,thank you for reaching out to us. We have provided feedback on your query via direct message. Thank you