Poor service

Sales person **** about the amount of money you need to pay ,I ended up having to pay double the amount to start with them. The second person at Rsaweb spoke to me and was helpful by explaining to me my contract will be month to month and I wouldn't need to pay if I want to cancel my services or move because I paid such a huge amount for everything in the beginning . Now that I want to cancel due to me moving they are telling me if no one is taking over the fibre in my old home or if I'm not transferring them to my new home I will have to pay fees . How do you pay fees on a month to month contract where they debit the money the first of each month . The online agent and the consultant I spoke to was more generalizing me telling me about the process but none of them knows what my contract is ,the saddest part none of them is even trying an ounce to retain me as a client because I do have a fibre line but no one can offer me a better package.