CL
Carla L
1 reviews | Active since Jun 2026
05 Jun 2026, 18:08
Poor service
My WiFi was installed Wednesday and I still don't have internet. I work from home and have missed two days of work already. I was told Vumatel would come today at 9am to fix the problem and it's not 6pm and no one has been to fix it. I was also told that if I cancel I will have to pay cancellation fees even though I have not had internet service since my installation and I had to pay upfront for a service I have not yet used
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RSAWEB's replyOfficial
06 Jun 2026, 07:56Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience, we can confirm the Vumatel technicians has made contact with you regarding your new appointment.
RSAWEB's reply06 Jun 2026, 07:56
Official
Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience, we can confirm the Vumatel technicians has made contact with you regarding your new appointment.