Poor lack of Account Management & Cancellation & Billing issues

23rd April I sent a request for cancellation through to Support Desk and Accounts Dept of fibre and internet due to long term poor customer service and account management having discovered my account had not been debited in well over a year. I immediately paid a lump sum of over R6655.00 in March while I was away travelling and requested they call me if there is an issue and assist in providing me with a debit order form which is the preferred method they used before, why did they stop and why did they never give me a single courteous call to follow up on payment earlier, i pose the question, who is managing this account. Everyone says we really sorry to loose you as a customer and we agree they should have sent you a debit order form everytime you requested it, but even Support & Cancellation and a hand full of people that say they understand the problem don't, because they don't even try to assist me by sending me the debit order form, they dont even try to retain the business so again I express I am still not being heard. On 25th April I complained no one acknowledged/assisted with cancellation, Accounts certainly didn't respond, 26th Support Desk handed over to cancellations and cancellations closed ticket and haven't updated me on my cancellation in over 5 weeks. Chad of cancellations said Yasmina would call me. No body called me. I've never received a single call or voice mail from RSA Web in regards to billing, debit orders and cancellation which should have come into effect and reflected on the 25th of May. Instead they've billed me for the upcoming month of June and switch the service off on the 1st June, without even advising or guiding me through the process. I'm afraid if I pay the R655 they going to reconnect me and charge more reconnection fees. I'm afraid RSA Web have not actually even processed my cancellation and even if they did I'm afraid they are going to cost me the price of a router because no one is guiding me through the cancellation process or updating me so I dont even know if or when, how, where and to who can I courier the router to within the contract T's & C's of 10 days. I don't trust the billing and I don't trust the service or a hand full of people who have not been supportive of the Consumer, causing more frustration, wasting my time and energy and resourcesand all I want to do is take my business elsewhere but I cant order internet elsewhere if RSA Web are not communicating and adding the Consumer along the way. Also I've been pleading for someone to give me in writing the go ahead to discard of and throw away the initial router Support Desk declared a "dud" over a 1.5/2 years ago, as they were supposed to collect it but never got back to me and I keep telling telling them I need it in writing so they don't one day bill me for there initial devise they declared faulty on the initial remote service and installation setup. They refuse to answer clearly and give it me in writing, nothing makes sense and the ticketing system is too much spam.