POOR INTERNET SERVICE - NOT WORTH THE EXPENSE

4/5 because staff try. 2/5 for service. Connection drops intermittently, sometimes for several hours at a time. RSAWEB helpline says Openserve isn't reporting a line problem. RSAWEB's first problem-solving step is the most extreme: reset router to factory default. Don't want to do that because it erases all custom settings? "Sorry sir, then we can't help you any further. If we log a fault with Openserve and they don't find a problem, you'll be charged a callout fee." RSAWEB takes my 1235 every month but has (conveniently) found a way to transfer the responsibility of good service onto the customer.