Poor download speeds

<p>A week ago i've logged a case for getting 2Mbps download speed on a 100Mbps "FIBRE" link, a WEEK ago, and the issue is still not resolved. One of the technical managers told me that this was caused due to the uncapped users misusing the network. This seems like POOR planning as i'm on a capped account and getting this type of speed on a 100Mbps circuit which shouldn't be the case. I got a phone call from a manager who told me that they are reviewing the speed profiles of the uncapped accounts and this will take a WEEK to resolve. I DON'T HAVE A WEEK AS I PAY FOR THIS SERVICE. I can might as well cancel and phone telkom and ask them to come and install an ADSL line for me again. I have absolutely NO feedback as to what's happening, a week later and i'm STILL experiencing the exact same problem, Sites hardly load, my wife can't work from home, i can't enjoy the "thrill" of having "FIBRE" which is supposed to be "Super Fast" </p> <p> </p> <p>GUYS PLEASE i just want this resolved. I'm so FED up of this. No matter who i speak to, sales executives, managers, technicians, who ever. NO ONE IS GETTING BACK TO ME.</p> <p> </p> <p> </p> <p> </p> <p> </p>