Poor customer service to say the least

I would like to share my experience in dealing with RSAweb over the past 2 weeks. To cut a long story short, I signed up as a new customer. They deliver the router and activate my service. At no point did they call me, offer to send someone to even check on the installation (that was installed previously by my tenants). They even had my mobile number wrong!! They had a number for another person I do not even know. Talk about compromising POPIA. Numerous emails and phone calls, I was ready to give up. Spoke to Kay-Lynn who asked me to give them a second chance. I agree. Openserve - Saadiq - comes out to check for me and finds that the installation needs to be redone. RSAweb didn’t even bother to check this properly. Saadiq reinstalls, plugs my router, waits for me to find my credentials (which RSAweb didn’t provide me with and while I was on the phone with them), I managed to find it somewhere and Saadiq from openserve guided me and told me what to do while the woman on the RSAweb support line continues asking me what the problem is when I told her what it is at the beginning of the call! RSAweb…your customer service is bad to say the least! You have messed me around as a first time customer of yours and I have absolutely no faith in you at all. I do plan to cancel now and move to Afrihost. Saadiq from Openserve had to do your job! He was absolutely amazing. You need to find people like him because everyone I dealt with should not be there.