Poor Customer Service

App**** for service long ago. All they had to do is switch over from Axxess to RSAweb. Dealt with Henrie as account manager. First they send router to wrong address. Was suppose to be active 1 Septmber 2022, now the router will only arrive 5 September 2022. Secondly they make a mess of mobile app login. Never informed me that they need two seperate email and cellphone numbers. Thirdly I said that I have router onsite if they can send someone to activate due to their mess up of sending router to wrong address. They promise they will get someone to call me. Nothing. So, be warned. Customer Services is not their priority. They even send me email with attachment on how to setup my router on Octotel even though there is a Vumatel fiber.