mL
maggie L

1 reviews | Active since May 2015

17 Nov 2022, 15:23

Poor customer service

People like Amanda giving RSA web a Bad Name!!!!!!!!!!!!!!!!!!!!!. I called RSA web at 3.14pm today 17/11/2022 because I wanted information about how I could get wifi into my study and also room upstairs. Instead, I was told to check the prices on the email. I informed Amanda, I was not looking for prices but technical support or information or how I could get wi-fi to the other rooms but she insisted, I need to look at the prices and decide! I pleaded she refer me to someone who can give me the basic technical information example how far is the main source to the rooms I want to connect or extender options in vain. Because of Amanda's lack of customer service and attitude, I may consider elsewhere! I am disappointed with the level of service I received today from Amanda! despite my many years with RSAWEB! Maggie

0
Replies (2)
RSAWEB
RSAWEB's reply18 Nov 2022, 11:46
Official
Thank you for taking our call. We are glad that we have managed to resolve this and provided you with the correct information. 
mL
maggie L's update19 Nov 2022, 16:56
Reviewer Update
Indeed!
Thank you so much for reaching out to me almost soon after in trying to resolve the issue. I appreciate.
Maggie