Poor communication and bad customer service

First the operators say I must pay a cancelation fee... Second they say I must pay a reconection fee... First fee is not applicable for it is my own paid hardware from them. Second fee, I ask for when the operator reconect my existing line with them if there will be any fees he said no but now they request this fee. I'm on a month to month contract only and want the current promotion or lowest package that they don't want to give so I rather opt out. My biggest concern is that two different operators are sending this emails out. The one pointing at the cancelation fee and the second one on the reconect fee and what even irritates me they sending me mails 4:30pm before they knock of.