Poor communication

We are very dissapointed in the service I have received regarding the damage to our fiber line, which occurred on November 6th due to municipal construction outside our property. Despite multiple calls and follow-ups from my side, there has been no communication or updates from the team regarding the status of the repair. As of today, November 14th, the line remains unrepaired, and I have yet to receive any updates from RSAWEB, despite being assured that I would be contacted. There is a huge lack of communication and failure to provide any concrete information about when the issue will be resolved. The lack of proper customer service and transparency has been frustrating