Poor billing

Hello, I woke up this morning to a notification that you've charged my card again today for R954 but you already charged my card on 28 Aug 2026 for R954.01. Your billing team is unable to reverse this as they don't see either of the debits on your system and expecting me to call back after a day 2 while I'm now short R954. That's a bit of a ridiculous expection on your company's behalf that your customers must just wait...

In addition to the above, Standard Bank confirmed that 2 attempts to debit was completed today with only one being successful.

The authorisation number on the successful charge to my card is 839818 resulting in charges being levied against my bank account