Poor after service

Very dissapointed with the after service i recieved and the service i am still recieving, had connection issues for 2 months finally they sent a technician but to a adress in the wrong province. I had enough and wanted to change my service provider and i saw that im paying way to much for my package. After consideration, i decided to stay by rsaweb and i was offered to upgrade which i took never did i now that they deducted old package and new package (no its not prorata charge i decides to wait for new month it was a double debit). This is 8 days ago and im still waiting for a answer i have a ticket number but thats it You will have to look at your after service RSAWEB