Please help!!!!!!!!!!

I am still experiencing serious connectivity problems with my service from RSAWEB.

Today my TV cannot connect at all, my laptop connects to the Wi-Fi but reflects: no internet, and my phone keeps connecting and reconnecting. I am currently hot-spotting from my phone just to use my laptop, which defeats the purpose of having fibre.

This is particularly frustrating because I am now in my second month with RSAWEB — day 9 of month two to be exact — and I have yet to experience even one day of stable internet connectivity.

For context, I logged a support call this morning (9 March 2026) at 08:06, and as of 09:39 I am still on the call with long gaps in conversation while waiting for assistance.

The support process is extremely frustrating. RSAWEB repeatedly directs customers to WhatsApp support, but the initial acknowledgement takes 10–15 minutes, and I often wait around 45 minutes in the queue before anything happens. I will not be using WhatsApp support again due to these delays.

I would appreciate a proper investigation into my connection and a faster way to resolve this ongoing issue.