PLEASE AVOID - *********** and arrogant service.

By far the worst service I think I have ever received, or rather, NOT received. And it's quite a saga.

I ordered fibre online on 17 November 2022. And I waited and waited and waited. A few weeks later I called and finally got ahold of someone who said there was an issue with the proof of residence. I resubmitted and was assured all would proceed. Weeks passed again and I heard nothing. I finally got ahold of them again and they said there was an issue as fibre could apparently not be installed in my home. This is false as all my neighbours on the same property as me have fibre. It was near impossible to get the operator to understand this. Eventually after repeating myself 14 times I was yet again assured all would process. Weeks passed again and I heard nothing. Eventually I tried to cancel my order and request a refund. That same day I received a mail stating my order was progressing. Now I'm confused. I get ahold of someone who begs me not to cancel and asks me to give RSAWeb one more chance. I figure if the order is progressing I may as well. (It's not end of December). 6 weeks I've been waiting. Another week passes and I hear nothing. I get ahold of them again and they say my order has been dropped to a "pre-fibre" order because "there is no infrastructure" at my home. Again, this is not true. I plead with them to send a representative to my address to see that there is infrastructure but no. They tell me candidly "the best thing to do is just wait." I run out of patience and demand a cancellation. (At least by now the router has been delivered but is gathering dust.) Their ****y agent assures me my order will be cancelled. This is the short version by the way.

Anyway, I went to Telkom who had fibre in my home up and running within 3 days. No hassles. 3 days = connected.

I then get an email from these clowns asking if I've cancelled my order. (Uhm - yes?) and I am very arrogantly told to return the router at my own cost otherwise they will bill me. This is now 3 months after I've placed my order. It takes these idiots 3 months to do anything but they demand that I jump at their request within 10 days. Imagine they treated MY order with the same urgency they demand of me? I cannot fathom their arrogance and ineptitude.

Yay for Telkom who did in 3 days what these okes couldn't do in 3 months. I fail to understand how this business is still operating.