PETHETIC / ABSENCE OF SERVICE

RSAWEB RECEIVE PAYMENT BEGINNING OF THE MONTH FOR THE MONTH How can you go in arrears???

I am absolutely unhappy and disgusted with the non-service rendered from RSAWEB March 2023 around the 20th my internet connection was disconnected for the entire weekend plus Monday - due to according to RSAWEB nonpayment of R9000 reflecting on my account. I manage to send proof of transactions for the amounts in question and was reconnected. Wow on the 14th March 2023 ,about two weeks later without any alert or indication via email or phone call - knowing some people might work from home - BOOM DISCONNECTED AGAIN!!! The operators/agents at the call centres of RSAWEB, that kept me holding on - because they themselves did not know what to say to me about their colleagues poor work ethic and POOR performance - kept me holding for hours on my telephone - Other than a lady with the name Yamiena that was very helpful and should get an increase being the only one who cares about clients at RSAWEB - MANAGE TO RECONNECT ME Then to hear the previous person that worked with MY TICKET did not close the ticket correctly, because nothing was actioned on my account AND none of the transactions were allocated to my account. NB: If you dont work with the PA ( Vashti ) of the CEO nothing happens at RSAWEB Guys!!!

RYAN VAN STADEN please get the managers to train their staff properly to do what you pay them to do!! I am contracted to RSAWEB and expect average, because ( GOOD OR EXELLENT SERVICE will be way to much asked after what I experienced ***