Perspective clients, be warned!

Don’t let the Google rating or the “number one ISP” claim fool you. My experience with RSAWeb has been nothing short of disappointing.

I recently moved to a new area and decided to take advantage of their Black Friday deals. That turned out to be a mistake. It’s now been eight days and I still don’t have internet. After a full week with no updates or contact from RSAWeb, I had to call them myself to find out what was happening.

During a 17-minute call I was transferred four times. Sales blamed Projects, Projects sent me back to Sales, and eventually I landed back at Projects where I was promised someone would call me back. Nobody ever did.

Today my router finally arrived, but the service doesn’t work. I tried their WhatsApp support line — 32 minutes of waiting and not a single response after being routed to technical support. I then tried calling again. After seven minutes of no answer, I gave up.

For a company that claims to be the best ISP in South Africa, this has been an absolutely pathetic experience. I would strongly advise potential customers to think twice.