Payment Done, No Assistance, Poor Service, Dissapointed

Been calling in since lastweek wanting to be transferred to the Accounts dep. after I paid my connection fee of R2000 and monthly installment of R655 as per arrangement made on Thursday 2nd Dec, after RSAWEB disconnected my wifi for non payment.... fine life happens. Only yesterday A lady by the name of Bronwynne sent me an email saying they don't see any PAYMENT reflecting 😳, so for the 3rd time as requested I sent a proof of payment to *** with my Ref no. I didn't get feedback after. Today I called in again. The same story high volume of calls, they will create a ticket, no one called me back, I called in again this afternoon asked to be transferred, the auto machine said an agent will call me. Still no one has called me back. What's happening?? Why am I not being assisted with my query... After I was happy that I joined them and network is super amazing..