Paying monthly contract but not receiving a service

What on earth happened to this company? From getting all the awards to hitting rock bottom. It's been over a week with intermittent internet, blown my monthly phone data holding on for what seems to be a non-existant 'customer' representative technician. I'm paying a lot of money for a service I'm not receiving, smacks of fruad to me. Just who do these corporations think they are, tie you into a contract and leave you wallowing without a service, mafia tactics like much else in 3rd world technocratic bs society, I been suckered by these guys and their apathetic attitude