Pathetic service yet quick to deduct money

Would like to put a minus one start but it's a pity I can't. It's taken over a month to sort out the fact that I had no router delivered and no services done. Yet I get billed . Now you guys deduct 650 from my account when it's supposed to be 195 to return an old router from a contract that finished in November. But the lazy agents on your chat system and emails can't even read a message or comprehend what I'm saying. 650 was not what I was supposed to be billed. You guys didn't arrange collection of the router. Refund my money immediately!! And train your staff as well. Most can't read a messagenor email . The ones that do are rude. The rest can't pick up a phone to call a customer and resolve an issue. Laziest service provider I've ever met