Pathetic Service Provider

I requestedthe line be cancelled with RSA at start of new month. 3 days later i get this response: We have received the cancellation request for Fibre to the Home service at RSAWEB. Please note, there is a calendar months notice for cancellations. Therefore, the last day with internet will be 30 June 2026 and your last invoice will be for the month of June. Please note that as your service went live on 20 September 2025 you are within your 12 months.

Not sure what the you are within 12 months mean but sure. Get told i must pay a setup fee, mind you i asked for the service to be cancelled. Also when you request for the line to be installed you are told installation is free- so then you get billed when you cancel.

I sent my feedback to the response i received however to date as is the case with RSAWEB, no one has managed to call me.

Whatever you do, don't signup with RSAWEB, as they will bill you incorrectly, debit your bank account without your permission. Say they will call you however don't manage to do what they promise