Pathetic service

Good day, please confirm why I have a balance of R495 on my account. On the day I made my last payment, I had a credit of R495 and only needed to pay R470.50 as that was the balance outstanding.

I need you guys to resolve this. I've logged my initial query on Monday, was promised a call back and still waiting.

I don't need my services to be suspended and need this resolved urgently. Why do we need to go to Hellopeter to lodge a complaint, whereas this can be resolved. I've been sending numerous messages which is not being acknowledged.