Pathetic service

Terrible service from Rsaweb. I signed up with them last month for a Vuma reach fibre package. I chose a prepaid package, so it expired yesterday. Since then I have been trying to recharge with no success. 1. There's no option to recharge on their app. 2. I've spoken to 2 consultants telephonically between yesterday and today, both cakl got cut off while I was on hold and they never bothered to call back, I've forgotten the name of the gentleman I spoke to yesterday, the lady today is Jay. 3. I've also engaged with them via their online chat service, and the agents there are even worse, I was passed around more than 5 agents and no one was able to assist me. I was told my query was escalated to the "relevant" department, but no feedback still. 4. I've emailed the agent who originally signed me up and my email has gone unanswered. I've also emaiked Nicole, who was helping me when my fibre wouldn't go live after I initially signed up, she's also ignored my email. I cannot believe I'm having to jump through so many hoops just to recharge a fibre package.