LB
Louis B
1 reviews | Active since Jun 2019
13 Jul 2022, 12:01
Pathetic Service
Today is 13/7/22 I have NOT had internet access since Sunday 10/7/22 RSAWEB cannot sort out a simple issue with my ONT/Rooter??? Now apparently I have to wait for an onsite technician that will only be available next week!!!! That is unacceptable pathetic customer service, I am being charged for a service that I am not receiving?! How can a technician not be available for a whole week in a Gauteng Metro? Pathetic unacceptable, if one of RSAWEB`s managers want to phone me to fix this simple issue here is my nr : ***
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Replies (2)LB
Louis B's updateReviewer Update
14 Jul 2022, 07:12Good Day, I am happy to announce that my Internet Access issue was resolved last night (13/07/22) by Ismaeel Latief from RSAWEB! If only all RSAWEB`s personnel had the know-how/patience/knowledge/persistence that Ismaeel showed in solving my issue there would be no complaints. Well done Ismaeel and thank you for restoring my faith in RSAWEB, Five stars going your way!!!!
LB
Louis B's update14 Jul 2022, 07:12
Reviewer Update
Good Day, I am happy to announce that my Internet Access issue was resolved last night (13/07/22) by Ismaeel Latief from RSAWEB! If only all RSAWEB`s personnel had the know-how/patience/knowledge/persistence that Ismaeel showed in solving my issue there would be no complaints. Well done Ismaeel and thank you for restoring my faith in RSAWEB, Five stars going your way!!!!
RSAWEB's replyOfficial
22 Jul 2022, 15:22 Thank you for the kind words in your review. We are happy that you were provided with exceptional service from our service desk team.
RSAWEB's reply22 Jul 2022, 15:22
Official
Thank you for the kind words in your review. We are happy that you were provided with exceptional service from our service desk team.