Pathetic Service
i received a nasty message on my account stating: Your account is currently pending suspension. Please ensure that payment is made as soon as possible to avoid any disruption in service.
i spoke to Faith Ranene stating that an arrangement is in place.
i also emailed accounts got response from Amy Frantz
Good day,
Kindly note that because you are in credit with us the amount deducted should only be R400. Time of email 15:40 date 24/11/22.
This service is pathetic
Kind regards
Helpful (0)
Replies (6)0
Replies (6)'s updateReviewer Update
28 Nov 2022, 11:33Called in now waited for 30 min which is totally pathetic. Now i hear Faith is sick. This is an ongoing thing and its not been sorted out. Why cant a senior person sort this out. I am loosing my patience with RSA WEB. This is by far the worst service i have ever received. No one is taking responsibitly. And now my account will be suspended due to *********** agents. i am really thinking of moving to Afrihost. You service is pathetic very month i have a problem.
's update28 Nov 2022, 11:33
Reviewer Update
Called in now waited for 30 min which is totally pathetic. Now i hear Faith is sick. This is an ongoing thing and its not been sorted out. Why cant a senior person sort this out. I am loosing my patience with RSA WEB. This is by far the worst service i have ever received. No one is taking responsibitly. And now my account will be suspended due to *********** agents. i am really thinking of moving to Afrihost. You service is pathetic very month i have a problem.
's updateReviewer Update
28 Nov 2022, 11:43and still waiting for feedback totally unacceptable
's update28 Nov 2022, 11:43
Reviewer Update
and still waiting for feedback totally unacceptable
's updateReviewer Update
28 Nov 2022, 11:48i am now going to make contact with Telecommunications Ombudsman Phone: ***. Sharecall: ***. Fax: ***. Email: ***
's update28 Nov 2022, 11:48
Reviewer Update
i am now going to make contact with Telecommunications Ombudsman Phone: ***. Sharecall: ***. Fax: ***. Email: ***
's updateReviewer Update
28 Nov 2022, 12:59Called in earlier to RSA web spoke to Yana who told me Yasina wil call me back. When i asked who Yasina was Yana told me its her buddy.How unprofessional not even saying its her colleague. The level of dialogue is pathetic at RSA Web
's update28 Nov 2022, 12:59
Reviewer Update
Called in earlier to RSA web spoke to Yana who told me Yasina wil call me back. When i asked who Yasina was Yana told me its her buddy.How unprofessional not even saying its her colleague. The level of dialogue is pathetic at RSA Web
's updateReviewer Update
30 Nov 2022, 09:57For the first time i am getting a person who is professional and of top of her game Nicole Nortje you are an asset to RSA Web.Mohammud gave me incorrect information.
's update30 Nov 2022, 09:57
Reviewer Update
For the first time i am getting a person who is professional and of top of her game Nicole Nortje you are an asset to RSA Web.Mohammud gave me incorrect information.
RSAWEB's replyOfficial
06 Dec 2022, 16:09Hi Riccardo,
RSAWEB recently embarked on a series of system automation upgrades to enable customer self-service features. Unfortunately, a technical error occurred through these recent upgrades, and as a result, a small number of customers were disconnected, in error, by our service automation. Our engineers have resolved the issue and all affected customers are reconnected. We apologize for any inconvenience this may cause you.
RSAWEB would like to thank you for your understanding, and we look forward to helping you discover unlimited possibilities, beyond connectivity.
RSAWEB recently embarked on a series of system automation upgrades to enable customer self-service features. Unfortunately, a technical error occurred through these recent upgrades, and as a result, a small number of customers were disconnected, in error, by our service automation. Our engineers have resolved the issue and all affected customers are reconnected. We apologize for any inconvenience this may cause you.
RSAWEB would like to thank you for your understanding, and we look forward to helping you discover unlimited possibilities, beyond connectivity.
RSAWEB's reply06 Dec 2022, 16:09
Official
Hi Riccardo,
RSAWEB recently embarked on a series of system automation upgrades to enable customer self-service features. Unfortunately, a technical error occurred through these recent upgrades, and as a result, a small number of customers were disconnected, in error, by our service automation. Our engineers have resolved the issue and all affected customers are reconnected. We apologize for any inconvenience this may cause you.
RSAWEB would like to thank you for your understanding, and we look forward to helping you discover unlimited possibilities, beyond connectivity.
RSAWEB recently embarked on a series of system automation upgrades to enable customer self-service features. Unfortunately, a technical error occurred through these recent upgrades, and as a result, a small number of customers were disconnected, in error, by our service automation. Our engineers have resolved the issue and all affected customers are reconnected. We apologize for any inconvenience this may cause you.
RSAWEB would like to thank you for your understanding, and we look forward to helping you discover unlimited possibilities, beyond connectivity.