KS
Karen S

1 reviews | Active since Nov 2022

09 Nov 2022, 08:58

Pathetic Service !!

Since I placed my order on the 25th of October, I have had nothing but excuses, lies, and the run-around from the consultants at RSAWEB. The worst customer service I have ever received. After many calls, virtual chats and emails, my router gets delivered, 13 days after I placed the order, but only when I lost my patience and tried to cancel my order. I was then told that activation of the sim card is automated and will take 2-24 hours. Well it's been almost 48 hours and I'm still waiting and I'm still being told different stories as to why it's not connected yet. I'm convinced they have a book of stories/lies in front of them and pick 1. I will NEVER recommend RSAWEB to anyone

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Replies (2)
KS
Karen S's update10 Nov 2022, 16:35
Reviewer Update
Thank you to Shuaib from the technical team, you are a star ! You took the time to help me to get set-up with my wifi. You made my day :)
RSAWEB
RSAWEB's reply10 Nov 2022, 16:43
Official
Thank you for taking our call. We are glad that the issue has been resolved.