pathetic customer service

I've had a disgusting experience with RSA after 3 months a change of ownership was processed, I was promised that I would not be billed for July and yet they still tried to debit me on the 8 of July and I'm still waiting for a credit to be processed on my account almost 5 (working) days later, when I call in I need to hold on for more that 10 minutes before getting through to someone that cant help me . Im sick of calling RSAWEB i will never recommend RSAWEB to anyone else ever again. emails have been sent but no response is received .. RSAWEBS Ops billing is pathetic getting a response 24 hours later. callbacks are promised but almost never fulfilled . ive spent more that R300 in airtime trying to sort this mess out. after one issue is sorted another starts.. The employees at RSAWEB are just as confused as the customer they are are supposed to assist