kW
keanen W
1 reviews | Active since Jul 2022
01 Jul 2022, 22:11
Pathetic customer service
I have requested a change of ownership 2 months ago and it hasn't been done. RSAWEBs customers services is pathetic. A simple request such as a change of ownership cannot be done. I have now been billed for 2 fibre services and received confirmation that the billing would be corrected and I would only be billed for 1. I have moved from the previous property 2 months ago. I have submitted all the required documents sent emails called in held on the line for 10 minutes, just to be provided with false information. As a customer I expect customer service and I'm not asking for alot. I enjoy the fibre but for all the trouble i have to go through id rather cancel. I will never recommend RSAWEB to anyone
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Replies (2)
RSAWEB's replyOfficial
02 Jul 2022, 20:40Thank you for your feedback. We have raised your concerns with the relevant department who will reach out to you accordingly.
RSAWEB's reply02 Jul 2022, 20:40
Official
Thank you for your feedback. We have raised your concerns with the relevant department who will reach out to you accordingly.
kW
keanen W's updateReviewer Update
04 Jul 2022, 15:32Another day has passed and my query has still not been resolved.
This query was previously escalated to your ops billing department and nothing was done.
i'm trying to call in and having to hold on for + 10 minutes on the phone.
I want this query resolved tomorrow and no later than tomorrow.
After getting through to your cancellations department and asking to speak to a manager the call was cut.
Now I'm forced to call in again and wait on the line.
Like the employees of RSAWEB I have a job and I do not have the time to sit on the phone all day.
This request has taken 3 months to complete and another 3 weeks of me phoning into your useless call center.
I have lost patience with your company. If this change of ownership cannot be completed and you do not want my business, please say so, then your company can come and collect the router and fibre devices supp**** and I will go to a fibre provider that has better customer service.
I will be leaving another review on hellopeter due to poor and pathetic customer service.
At Present it seems that your company doesn't care about its customer as per the bad reviews received on hellopeter .
I have spent more than a R150 worth of airtime trying to get this matter resolved and this will be my last attempt.
Should i not be contacted today or tomorrow i will make contact with your cancellation department.
kW
keanen W's update04 Jul 2022, 15:32
Reviewer Update
Another day has passed and my query has still not been resolved.
This query was previously escalated to your ops billing department and nothing was done.
i'm trying to call in and having to hold on for + 10 minutes on the phone.
I want this query resolved tomorrow and no later than tomorrow.
After getting through to your cancellations department and asking to speak to a manager the call was cut.
Now I'm forced to call in again and wait on the line.
Like the employees of RSAWEB I have a job and I do not have the time to sit on the phone all day.
This request has taken 3 months to complete and another 3 weeks of me phoning into your useless call center.
I have lost patience with your company. If this change of ownership cannot be completed and you do not want my business, please say so, then your company can come and collect the router and fibre devices supp**** and I will go to a fibre provider that has better customer service.
I will be leaving another review on hellopeter due to poor and pathetic customer service.
At Present it seems that your company doesn't care about its customer as per the bad reviews received on hellopeter .
I have spent more than a R150 worth of airtime trying to get this matter resolved and this will be my last attempt.
Should i not be contacted today or tomorrow i will make contact with your cancellation department.