Pathetic

I’ve had some bad customer service experiences before, but RSAWEB takes the prize for the absolute worst. Dealing with them has been a nightmare from start to finish. Getting any kind of response is like pulling teeth — long delays, no follow-ups, and when you finally do get through to someone, they’re either clueless or completely unhelpful.

It’s clear that RSAWEB has no respect for its customers' time or needs. You submit a ticket or query and it just disappears into a black hole. The lack of urgency, communication, and basic professionalism is shocking. For a company that provides internet and hosting services — things people depend on — this kind of negligence is unacceptable.