Outrageous cancellation fee, terrible service, I was trying to upgrade and give them MORE money!

I actually tried to upgrade my home internet with RSAWeb, but they were so shockingly bad at processing the upgrade that I ended up changing provider. I phoned, I opened tickets, I used WhatsApp, ***.... all these channels and I could not get through to anyone who could just talk to me about the process of upgrading and tell me the costs involved. It was days and days of frustration.

So. I thought, if this is how they are when I'm trying to give them more money, imagine how bad it must be when things go wrong!

I changed providers to Atomic Access who are a million times better, I just called them up and the person who answered the phone was able to help me immediately.

Now RSAWeb wants to charge me a R999 fee just for cancelling, after being with them for over a year. Totally *******.