NM
Noluthando M
1 reviews | Active since Sept 2024
19 May 2026, 13:05
Not to be trusted
Till this very day I have not received my refund,instead now they keep on taking me back and forth accounts says they don’t know but yet they are the ones in charge of billing.what’s really happening there ? Is this a new way of tricking people they hard earned money? I want my money!!!!
Helpful (0)
Replies (5)0
Replies (5)
RSAWEB's replyOfficial
19 May 2026, 14:36Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience, this matter will be looked into and forwarded to the relevant team.
RSAWEB's reply19 May 2026, 14:36
Official
Thank you for your feedback — we’re truly sorry to hear that the experience didn’t meet expectations. This is not the level of service we aim to provide. We are looking into resolving and bettering the overall customer service experience, this matter will be looked into and forwarded to the relevant team.
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Noluthando M's updateReviewer Update
19 May 2026, 20:42You have been saying that for a whole two weeks now!! When exactly will it be resolved? Really running out of patience now
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Noluthando M's update19 May 2026, 20:42
Reviewer Update
You have been saying that for a whole two weeks now!! When exactly will it be resolved? Really running out of patience now
RSAWEB's replyOfficial
20 May 2026, 07:27Hi there, can you please provide alternative number to call you on as our accounts team tried to contact you yesterday and reach voice mail. Thank you
RSAWEB's reply20 May 2026, 07:27
Official
Hi there, can you please provide alternative number to call you on as our accounts team tried to contact you yesterday and reach voice mail. Thank you
NM
Noluthando M's updateReviewer Update
21 May 2026, 04:57No one tried to contact me from RSAWAB,instead I still haven’t received my money or proper communication as to when I will get it.Stop acting like you care,my phone is always with me and not even a single called came through from their team.And I find it very strange that with my own money that you are well aware off that you must refund you telling me that you doing investigations and on top of that you don’t have my banking details yet you do debit orders monthly on my card.just refund my money as promised and stop these games you playing.definitely switching isp month end,your company isn’t trustworthy nor competent to deal with customers and just filled with bunch of *********** rude stuff.
NM
Noluthando M's update21 May 2026, 04:57
Reviewer Update
No one tried to contact me from RSAWAB,instead I still haven’t received my money or proper communication as to when I will get it.Stop acting like you care,my phone is always with me and not even a single called came through from their team.And I find it very strange that with my own money that you are well aware off that you must refund you telling me that you doing investigations and on top of that you don’t have my banking details yet you do debit orders monthly on my card.just refund my money as promised and stop these games you playing.definitely switching isp month end,your company isn’t trustworthy nor competent to deal with customers and just filled with bunch of *********** rude stuff.
RSAWEB's replyOfficial
21 May 2026, 12:52Hi there, we can confirm that our team is trying to get in contact with you. We have sent you a email to provide your alternative contact number to be assisted regarding your query.
RSAWEB's reply21 May 2026, 12:52
Official
Hi there, we can confirm that our team is trying to get in contact with you. We have sent you a email to provide your alternative contact number to be assisted regarding your query.