Not the RSAWeb it used to be ...

I have an online shop on a website hosted by RSAWeb. I've had it for ten years and never defaulted on the monthly payment. My site went down 5 [or more] days ago, with 100% loss of business for me. After five days, nine emails, three hours holding on the phone, dozens of Whats Apps and two replies from RSAWeb there is still no sign that this simplest-of-server-functions has been fixed. 1. When you phone the support number *** you get put on hold with the most awful musak you ever heard. After 8 minutes I got cut off [the calls are not free, by the way - top up your airtime]. I dialled again, got an operator after ten minutes of aural agony. 2. No one answers the so-called 'instant service Whats App' on the same number. 3. Emails get answered only after repeated cries for help, after several hours. 4. When I reply to their emails that have my ticket number in the subject line, I get an automatic message telling me to apply for a ticket number. It's like dealing with a loony bin!