Not close to speed package we are paying for no fix either 3 months later

It is less then 3 months now. We are paying for 100MB line . We have not gotten close to it . On average a 10th of the speed. We have logged calls numerous times. Every time we have to entertain the call center agent because they have to run through the trouble shoot steps. This might as well could have been a recording or pdf if this is the case. They can't check call log history. Last call was over an hour. This is more of an frustration then pleasant experience. 29th call in 3 months . This is ridiculous. I do understand that issues occurs but is this still worth it? I am beyond fed-up. No supervisor available. Obviously they are not equipt to do the fibre thing. The 1st month we waited 2 thirds of the month for the activation. No compensation. Paying for 100MB line like I have mentioned . Once again no compansation or discount since we have not gotten close to the package we have paid for .