Not a satisfied customer!

On the 7th of October 2021, I was supposedly on-boarded with RSAweb and I was happy, our router was supposed to be delivered before the 1st of November 2021 and nothing happened. So I phoned yesterday, they couldn't help because it was a public holiday (still frustrating but I understand) then this morning their lines have been so busy that I have been cut off multiple times, requested call backs several times and sometimes it works and sometime it doesn't. I don't have Fibre, which I am paying for, therefore I cannot work! In this virtual Era we are living in, surely ISPs should be on their best game due to number of individuals working on various virtual platforms to conduct business. For the top rated ISP according to customer satisfaction I am not impressed and I am most certainly not a satisfied customer.