Non-existent customer service

What on Earth?!

I have had no internet connection for a week now. But that is only part of the problem.

I have logged about five tickets and sent emails and tried talking to someone via the online chat twice, and I’ve called twice, only to hold on the line for several minutes. And *nobody* has got back to me. Not. One. Single. Person!

I even sent my cancellation of contract email today, and no reply.

I work from home, so having FTTH is of utmost importance. Since I have had no internet at home, I have had to go to cafés or attempt to use mobile data (and in Vredehoek, cellphone signal is a very rare things), so I’ve spent over R1000 just so that I have access to internet.

I do understand that wifi sometimes goes down, but to get absolutely no response from them for *over a week!!!* is not acceptable.

Come on RSAWEB. Come on.