LT
Ludwig T
1 reviews | Active since Nov 2019
07 Sept 2026, 08:46
No Service - Stay Away
Been a client for 7 days, and I regret it. First the show up to install the ONT but the order was placed wrong and then there were issues with the install.
They gave me a wifi router that cant work for more than 10m, the line drops, high latency etc. I then said if this continues I would like to cancel, and the sent my account for cancellation with a R1890 charge for cancelling early, no assistance given. SHOCKNG!!!
Helpful (0)
Replies (10)0
Replies (10)
RSAWEB's replyOfficial
07 Sept 2026, 12:29Hi there, thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. This is not the level of service we strive to provide. We are actively working on improving our overall customer service experience. Kindly send us a direct message via WhatsApp, Facebook, or Twitter, and we’ll ensure the relevant department assists you as soon as possible.
RSAWEB's reply07 Sept 2026, 12:29
Official
Hi there, thank you for your feedback. We’re truly sorry to hear that your experience did not meet expectations. This is not the level of service we strive to provide. We are actively working on improving our overall customer service experience. Kindly send us a direct message via WhatsApp, Facebook, or Twitter, and we’ll ensure the relevant department assists you as soon as possible.
LT
Ludwig T's updateReviewer Update
08 Sept 2026, 20:53how about assisting and not ignroing clients, try that in stead of responding the complaints on HP with no relevant info . Still waiting on feedback
LT
Ludwig T's update08 Sept 2026, 20:53
Reviewer Update
how about assisting and not ignroing clients, try that in stead of responding the complaints on HP with no relevant info . Still waiting on feedback
RSAWEB's replyOfficial
09 Sept 2026, 07:32Good day, thank you for contacting us. We can confirm our representatives has sent you a direct message in relation to your query.
RSAWEB's reply09 Sept 2026, 07:32
Official
Good day, thank you for contacting us. We can confirm our representatives has sent you a direct message in relation to your query.
LT
Ludwig T's updateReviewer Update
09 Sept 2026, 07:54NO they did not, they said its restored and closed the ticket without confirming, and its still offline. please dont lie like this on a public platform
LT
Ludwig T's update09 Sept 2026, 07:54
Reviewer Update
NO they did not, they said its restored and closed the ticket without confirming, and its still offline. please dont lie like this on a public platform
LT
Ludwig T's updateReviewer Update
09 Sept 2026, 07:59AGAIN!!! This morning my ticcket is closed, they dont even read what im saying, my ineternet is still off: m
Hi Ludwig Kriel,
Kindly note that there was an outage that has been resolved.RSAWEB customers currently affected need to reboot their routers and ONT (Fibre box) to restore the connection. The ticket will be marked as closed. ***.
Hi Ludwig Kriel,
Kindly note that there was an outage that has been resolved.RSAWEB customers currently affected need to reboot their routers and ONT (Fibre box) to restore the connection. The ticket will be marked as closed. ***.
LT
Ludwig T's update09 Sept 2026, 07:59
Reviewer Update
AGAIN!!! This morning my ticcket is closed, they dont even read what im saying, my ineternet is still off: m
Hi Ludwig Kriel,
Kindly note that there was an outage that has been resolved.RSAWEB customers currently affected need to reboot their routers and ONT (Fibre box) to restore the connection. The ticket will be marked as closed. ***.
Hi Ludwig Kriel,
Kindly note that there was an outage that has been resolved.RSAWEB customers currently affected need to reboot their routers and ONT (Fibre box) to restore the connection. The ticket will be marked as closed. ***.
RSAWEB's replyOfficial
09 Sept 2026, 08:07Thank you for your feedback , we have notified the assisting agent regarding your request.
RSAWEB's reply09 Sept 2026, 08:07
Official
Thank you for your feedback , we have notified the assisting agent regarding your request.
LT
Ludwig T's updateReviewer Update
09 Sept 2026, 10:20received this again, honestly cant believe this anymore, don't you have like any decency?
Hi Ludwig Kriel,
Kindly note that there was an outage that has been resolved.RSAWEB customers currently affected need to reboot their routers and ONT (Fibre box) to restore the connection. The ticket will be marked as closed. ***. If the problem recurs please contact our Service Desk on *** or log a new ticket by clicking on Technical Support Below.
Hi Ludwig Kriel,
Kindly note that there was an outage that has been resolved.RSAWEB customers currently affected need to reboot their routers and ONT (Fibre box) to restore the connection. The ticket will be marked as closed. ***. If the problem recurs please contact our Service Desk on *** or log a new ticket by clicking on Technical Support Below.
LT
Ludwig T's update09 Sept 2026, 10:20
Reviewer Update
received this again, honestly cant believe this anymore, don't you have like any decency?
Hi Ludwig Kriel,
Kindly note that there was an outage that has been resolved.RSAWEB customers currently affected need to reboot their routers and ONT (Fibre box) to restore the connection. The ticket will be marked as closed. ***. If the problem recurs please contact our Service Desk on *** or log a new ticket by clicking on Technical Support Below.
Hi Ludwig Kriel,
Kindly note that there was an outage that has been resolved.RSAWEB customers currently affected need to reboot their routers and ONT (Fibre box) to restore the connection. The ticket will be marked as closed. ***. If the problem recurs please contact our Service Desk on *** or log a new ticket by clicking on Technical Support Below.
RSAWEB's replyOfficial
09 Sept 2026, 13:42Hi there, kindly note we are not seeing the notice you have forwarded. Your ticket is currently open and has been raised with the Fibre network operator. We have emailed you the referenced number.
RSAWEB's reply09 Sept 2026, 13:42
Official
Hi there, kindly note we are not seeing the notice you have forwarded. Your ticket is currently open and has been raised with the Fibre network operator. We have emailed you the referenced number.
LT
Ludwig T's updateReviewer Update
14 Sept 2026, 08:29AND STILLLLLLL no feedback and still issues! WOWOWOY this is next level service
LT
Ludwig T's update14 Sept 2026, 08:29
Reviewer Update
AND STILLLLLLL no feedback and still issues! WOWOWOY this is next level service
RSAWEB's replyOfficial
14 Sept 2026, 09:46Hi there, thank you for your response. We can confirm our team has actively updated your request and will email you with an update.
RSAWEB's reply14 Sept 2026, 09:46
Official
Hi there, thank you for your response. We can confirm our team has actively updated your request and will email you with an update.