No service, no internet but they take your money

My fiancé and I have been with RSA Web for +- 3 months and for +- 24 days the internet was off.

When you contact RSA Web support team they cannot resolve your problem. The support team is unproffesional in their ability to assist you. After the ticket has been lodges you have to wait 24-48 hours to possibly get a repsonse but it always takes longer. They do not call you back to inform you about what is happening, you have to contact them.

When you ask the support team to lodge a credit note they never do and when you ask to speak to the manager, they tell you they cannot put you through to them. They then tell you the manager will call you but that never happens, I have been waiting for 2 months for that call.

RSA Web is happy to take your money but they do not provide you with quality service. I have never worked with any company this unproffesional.