No service for over 4 days

Internet has been down since Thursday 12pm and it is now Sunday.. I was told yesterday morning that a Metro Fibre Contractor will be sent to my home to assist with the issue. No feedback or anything since.. I'm paying over R800 a month for fibre and this is the service I get.. 3rd time for 2025. This is unacceptable and once again there will be no compensation for down time. I have had to buy data to be able to work from home which is not cheap... I am extremely disappointed with RSAWeb as they literally can do nothing besides basic troubleshooting which does not help when the service is down.. I'm hoping for some positive feedback asap otherwise I will have to cancel this fibre line and look for a better option that actually does help customer asap.