no sense of urgency

The service I've been getting from this company... We got fiber last month in my area. I signed up with RSAweb, in November 2022 and was informed by the sales person, (as they are aware, that my area will be getting fiber soon and are running a blackfriday special to anyone that signs up with them the week of blackfriday, they then informed me that the special will start on the date my fiber is activated). The fiber was activated on the 10th may 2023, they then attempted to deduct R1121 on the 2nd June... I attempted to contact them and got a hold of them days later and was informed they will look into the matter and call me back. On the 10/06/2023 I got the no-internet connection message. I than called, wasted my R30 airtime to find out how far they come with my ticket, well I'm still awaiting feedback as the whatsapp line says to contact finance as they cannot help me, mind you I work from home, canceled my previous services provider and now have to travel to work. Still awaiting feedback. Ps I have the above month to month contract with RSA web