No reply - Pricing query

I have been trying to resolve a pricing query with RSAWEB for over a week, and the experience has been extremely frustrating.

After being informed of a price increase on my fibre package, I was told my account would be reviewed by management, with feedback expected the following day.

Since then, I have followed up multiple times and have consistently been given new timelines , including “close of business” and “tomorrow morning at the latest” — none of which were honoured.

I have been patient and cooperative throughout, but the repeated delays and lack of follow-through are unacceptable.

I have full WhatsApp transcripts showing the entire timeline and multiple missed commitments.

At this stage, I simply need a clear response so I can decide whether to remain with RSAWEB or move to another provider.