No proper support, totally unhappy customer

Since around January the 12th, 2024, my internet speeds have been dropping to around 0.12 Mbps. It used to be quite short, but now this is happening more frequently, and for longer periods.

Now you could ask, "why didnt you log an issue with RSAWeb?". The thing is I did do this on the 15th of January. It is now the 6th of February, and they still continue to ask me to run tests and to connect directly to the router, and so on and so on.

I've informed them many times that this is not simple issue. I have to move over to desktop, and plug in the ethernet directly into the ONT box, then get onto speedtest.net (because they refuse to accept google speed test). But the problem is that the internet is so problematic during this time that speedtest.net doesn't event want to load. I've tried a few times. I've managed to get speed tests on google speed test.

Either way I can't believe that after almost 1 month, they still want me to run a battery of tests without sending a technician out to actually come and see what the real problem is. I've literally begged for support.

Now the issue is that according to them the company providing the line, MetroFibre requires all that. But after a month surely they must be a little more helpful.

They've been extremely slow to assist me, but very quick to bill me each month.