No invoice and debited full amount without credit being added. Call center all saying different things.

I really wanted to give RSAWEB a good review, however there were major billing issues:

I had been given a code for 500 credit and entered this upon purchase. It doesn't say anywhere when this will kick in.

Spoke to so many people at their call center chatbot and all had different responses. The one lady said twice that I wouldn't be billed on the first. She confirmed this more than once.

The first comes and I get billed without the 500 credit kicking in. Still have not received any invoice through their app and nothing via email. Call center is unable to help me either. All varying responses.

I knew that the debit order system would give me grey hairs and it is. RSAWEB fix your processes.

They simply can't agree on when I will be billed and how much I'll be billed. - FRUSTRATING