No internal communication stay away

We have an enterprise account with RSAweb. With relocating one of our premises the could I was told to send and email to the soc email as our account is an enterprise account. Enterprise said they can not assist as it is an home service.

So as the normal service can not assist I email the soc email on 2 January 2026 to cancel the service for one adress and to move the service to a new adress on 1 February 2026. I received a ticket nr. By 28 January I followed up as I did not received any feedback.

On the 28th it was canceled and was informed to apply for a new line. 20 February it was still not installed and I cancelled it and went with another supplier that had setup done in 2 days.

I was notified that email went to an unattended email from the enterprise department and they closed the ticket.

I was billed for February 2026 although I cancelled the 30 day in advance.

Previously I had a domain with RSAWeb I asked for the invoices and billing and after 6 months I gave up. Then when I sold the business the realised it an billed me for 3 years.

Currently with a new domain still now invoices the same as previously and you can not speak to anyone there that understand. I WILL NOT PAY FOR BACKLOG SERVICES AGAIN AS THERE IS NO COMMUNICATION BETWEEN THE DEPARTMENTS.