No definitive date on fibre - leaving clients in the dark

In July already, RSAWEB has distributed pamphlets in the Reebok-Tergniet area for the fibre that was being installed by Octotel in this area. That process was awesome and smooth. However, Octotel has installed the fibre and completed the actual laying of the fibre several weeks ago, but RSAWEB cannot provide me with any definitive date of when I can expect my fibre installation. I know they are dependent on Octotel to provide them with the date, but I am their client, not Octotel's. I expect them to keep me informed, up to date and provide me with a definitive date when I can expect my fibre.

If this is the support I receive even before they install fibre, I cringe to think what support will be once I have it.